English native met 29 jaar werk ervaring, TEFL certificatie voor ESL in regio Eindhoven

Allan's achtergrond

EXPERIENCE
Commercial Trainer
Philips Lighting, Eindhoven 2016 - now
Planned/delivered webinar based training modules to internal global audience. Qualified as virtual instructor-led trainer, provided English language voiceovers and Camtasia-edited and produced recorded content. In parallel, managed a commercial learning community of practice to support enduser salesforce operating in a tight Eindhoven-Boston team.

Technical Trainer
Philips Lighting, Eindhoven 2013-16
Performed regular technical system training to face to face and partial virtual training to internal and external learners at various European Philips and partner locations. Responsible for all pre- and post- training admin, followup, material edits.

Technical Service Manager (Aftersales)
Philips Lighting, Eindhoven 2007-2013
Part of European 2nd line customer care team project-owning technical escalations for timely resolution and month-on-month NPS improvements. Drove reviews per market of open cases, initiating field support as needed. Technical consultant to call centre for consumer complaints. Managed global complaints system providing training, support and change management.

Product Marketing Manager UK and Europe
Philips Lighting, Croydon UK & Eindhoven NL 1996 -2007
Product and marketing management of a broad variety of lighting product families in most segments (Consumer, Retail, Industry, Public) from basic fluorescent to high end LED. Managed our 2-million piece European waterproof range undertaking required cost reengineering and range extensions.

Product Marketing Manager UK and Europe
Philips Lighting, Croydon UK & Eindhoven NL 1996-2007
Launched first low cost LED batten with immediate success, doubling first year target.
Carried out strategic product launches applying innovative cost reduction and product solutions whilst always maintaining hands-on support to crucial stakeholders, our salesforce.
Awarded Internal Salesperson of the year 1999

Key Account Manager, Internal sales roles
Philips Lighting UK, Lufthansa UK 1990-1995
KAM responsible for contractor clients in S.E.England, Internal sales supporting Northern regional sales regions, Lufthansa ground staff based in Heathrow covering many customer-facing pre flight check-in, boarding tasks.

English language assistant
Kreisrealschule Lebach, Germany 1985-86 and Freies Gymnasium, Bern CH 1989-90
Mid and Post degree posts as English language trainer. I prepared my own content and whilst formally the assistant, I was given responsiblity for many classes covering school ages 7 to 16 during these periods.

SPECIFIC SOFTWARE SKILLS
Competent regular MS Office user, Camtasia capture/production, system-specific tools such as EnvisionProject (Philips Dynalite), CRS (customer care), KNX (open protocol building mangement)


EDUCATION
Redhill College, Surrey, 1997-98 Institute of Marketing Certificate

University of Stirling, Scotland 1983-88
BA Hons German/French major with Education/Accountancy minors

COURSES
2018 TEFL (teaching English) 120hr
2016 Virtual Facilitator Trainer
2013 Philips Dynalite (tech) Trainer
2013 KNX
2003 Building Electrics+engineering
1995+ Advanced Presentation, Company Product/Marketing management, Lighting Design, Train the Trainer…

LANGUAGES
English (native)
Dutch – fluent
German – fluent
French – confident general level
Spanish – senior school level

HOBBIES AND INTERESTS
Motorcycling, DIY/home improvement, aeromodelling, photography, skiing & iceskating, music (violinist and tenor voice), cooking, factual reading, travel with my partner